Cradlepoint NetCloud IoT Advanced Plan Renewal for Legacy Devices

Refund Policy

A 100% money-back guarantee backs our return policy. You have 30 days from the time of the delivery of your order to notify us of any intent to return merchandise. You can fill out a return form on our shipping and returns page.  To be eligible for a return all products must be returned in original condition (with all pieces), and contain all manufacturer packaging and tags. 

If an item proves to be defective within the 30-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. Due to the nature of the products we sell, there is a 20% restocking fee applied to all returns that are outside of the 30 days. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 business days. 

Exchanges 

We only replace items if they are defective not physically damaged. If you need to exchange an item for the same item, send us an email at sales@firstsurcewireless.com and send your item to First Source Wireless, LLC, 1912 Liberty Road Unit 14, Eldersburg MD 21784, United States.  If you need to exchange an item for a different item please email sales@firstsourcewireless.com

Shipping 
To return your product, you should mail your product to First Source Wireless, LLC, 1912 Liberty Road Unit 14, Eldersburg MD 21784, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.