Shipping & Returns
Shipping Policy
1. "Same Day Shipping" means products will ship under normal stocking conditions with the manufacturer. If you need Next Day Delivery, please Contact Us before 12:00 PM EST to verify stock with First Source Wireless and have your order completed.
2. Upon placing an order, you understand and agree that First Source Wireless is unable to stock every item displayed on our website. Upon receipt of an order, if First Source Wireless does not have an item in stock, we will manufacture this item based upon the customer's needs. Typically, it takes 1-3 weeks to receive items from our production facility. If the item you have ordered is under a "backorder" status, First Source Wireless will contact you to provide an update and request permission to continue with the order.
3. Orders $299 and above in the United States will ship with free UPS standard shipping.
4. All orders shipped by First Source Wireless Inc are shipped via UPS or USPS. If an alternate shipping method is required, please call: 1-800-991-4569 or visit our Contact Us Page.
5. Typical UPS Shipping Times:
• USPS Priority Mail: 1-3 Business Days
• USPS Priority Mail Express: Next day to 2 Days
• Priority Mail International USPS: 7-10 Days outside the U.S.
• UPS Ground: 2-5 Business Days within the U.S.
• USPS 2nd Day Air: 2 Business Days
• UPS Next Day Air: 1 Business Day
6. All orders are shipped without a signature required. All issues pertaining to the shipment and delivery of equipment by UPS or USPS should be disputed directly with the carrier. First Source Wireless Inc assumes no responsibility for damaged or lost equipment during the shipping process.
7. Any Product that is labeled with "Government Export Restriction" is prohibited from being shipped outside of the United States. This includes APO/DPO/FPO addresses For more information, refer to our export restriction policy.
Note: Damaged and Lost package shipments can be reported to UPS at the following link UPS Package
Claim Form and USPS package claim form
8. Duties and Taxes are calculated and charged at checkout on orders outside of the United States of America. First Source Wireless is not responsible for the payment of these charges for delivery.
Returns Policy
All returns must be processed within 30 days of the date you purchased your item(s) from First Source Wireless.
After reviewing our return policy, to initiate a request, please complete the RMA form located at https://firstsourcewireless.returnscenter.com/ Please allow 24-48 hours for your return to be reviewed.
A 20% restocking fee will be applied to all returned orders. In the event First Source Wireless has made a mistake like shipping the wrong item, you will be excluded from the 20% restocking fee.
Non-Returnable Items Some items are not able to be returned including:
- All products from vendor(s): Cradlepoint™
- FCC Licensing Services
- Labor, Delivery and/or completed installation services
- Radio Repairs/Radio Programming
- Digital Downloads (e.g. software downloads)
- Items that have been damanged through customer use or abuse
- Shipping Charges
- Custom Products
- Products Marked as "Final Sale"
- Products Marked "Special Order"
Your satisfaction is important to us. We will make every effort to ensure you are happy with the products you purchased. If you have concerns or questions about products you are purchasing, please contact our Sales Department at 1-800-991-4569, or by email: support@firstsourcewireless.com
Condition of Return
All products must meet the following conditions to be accepted as a return and qualify for a refund. Typically, refunds are issued within 2-4 weeks from receipt of your verified return.
• All products must be in the original packaging.
• No marks or writing on the product or product packaging.
• Products must be in a new and unused condition.
• Products with engraving cannot be returned.
Items That Are Defective
First Source Wireless warranty is valid 1 year from date of purchase on manufacturing defects. If you receive a defective item from us, we will replace your item.
Refunds
Refunds will be issued to the same credit card used for the original purchase. Shipping and handling costs are not refundable. If you mail in your return, you will receive an email confirmation. Please allow up to 10 days for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive a shipping confirmation that contains tracking information via email. Once a product is shipped, the Return and Exchange Policy applies.
First Source Wireless may cancel orders for any reason. Some common situations for order cancellation may include:
First Source Wireless reserves the right to deny any return. Additional exclusions may apply.